SPA ETIQUETTE
Any time spent at a spa should be relaxing. Here's everything you need to know to get the most out of your spa experience but were afraid to ask...
Communication
Rule number one is to ask questions when you aren't sure what to wear or not to wear.
Your service provider should not expect you to know what to do with the disposable panties they left for you, or the robe you wear like a tube dress, etc.
Don't hesitate to ask your esthetician, and also communicate to her about the service while it's happening.
If you prefer a light massage, let your esthetician know before hand (or during the massage). Just as you want to have a pleasant experience, the esthetician wants to ensure that you are enjoying every moment of the service, and they want to see you again in the future.
Communication is the key.
Talking
If you are in a spa setting that is communal (ie: manicure/ pedicure room etc.), be careful how loud you speak, and the topics that you speak about with your service provider and/or others in the room.
Imagine having a relaxing pedicure while the lady next to you blabs about "the latest gossip" or worse yet, talks about her aching corns! A spa environment is sacred, and to disrupt it with gossip, banter, loud voices or rude comments spoils it for everyone.
If you're 'Chatty' yourself, then just try to relax, practicing some deep breathing exercises. Breathe in slowly through your nostrils and breathe out slowly through your mouth. Listen to the music, close your eyes and enjoy the moment!
Being considerate is essential.
Cell Phones
Speaking of sacred environment, imagine having a facial, and suddenly, ring, ring ring!!!! The silence is broken by the most embarrassing of all – your cell phone.
OOPS!
Don't embarrass yourself and disrupt the quiet (and the person next to you) by forgetting to silence your cell phone. To some people, a spa is like a church, a sacred place they go to seek solace, peace and most of all, quiet.
Children
In general, most spas are not child-friendly. However, a growing trend is occurring, and many spas now offer services for children, and even help you plan private birthday parties and group events.
Be aware of other clients when your children come into a spa setting. Let your children know what they should expect and how they should act. When you call to book an appointment for children and teens, let the receptionist know how old they are.
First Time?
Here's a little inside scoop on what you should know if it's your first time in a spa: The most important thing in a spa setting is that you relax. The environment is created in such a way to help you relax, and escape the real world.
Close your eyes; don't feel like you have to talk the whole time. Estheticians are happy to facilitate relaxation by allowing you to sit quietly and enjoy the service.
If you aren't sure about where to go, what to wear, or what to do, simply ask, or let your esthetician know that it is your first time.
SPA POLICIES
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If you are late for your appointment you will receive only the remaining time applicable for your spa treatment or you may reschedule based on availability.
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Our monetary Gift Certificates never expire; however the packages and individual service gift certificates do. Please be aware of the date on your gift certificate and use it before the expiry date passes.
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It is obligatory to wear undergarments or disposable underwear in order to receive your spa services. Otherwise the service will not be provided. Complementary disposable underwear is available upon request.
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Massages and spa treatments in this establishment are strictly therapeutic. Lewd or sexual behavior will result in the immediate termination of the spa service without refund.
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When booking spa packages, our cancellation policy applies: a spa package over three (3) hours in length requires 48 hours notice to cancel/reschedule; a package under 3 hours requires 24 hours notice. Cancelling or rescheduling your package appointment without due notice will result in a charge of 25% of the package price; your GC will be converted to the dollar value for which it was purchased and the package itself becomes null and void. Your credit card number must be given at the time of booking to secure your appointment.
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Massages included in packages are NOT RMT massages – they are relaxation massages only.
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Shellac services: We cannot guarantee the length of shellac manicures and pedicures beyond one (1) week; results may vary depending on client treatment and care, nail condition, etc.
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Services within packages MUST be used at the same visit; they cannot be separated
PAYMENT METHODS
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Credit / Debit Cards
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Offline Payments